NYC has increased the rental assistance provided under the CityFHEPS and FHEPS programs. Rental amounts now match NYCHA’s Section 8 Voucher payment standards levels. The new amounts went into effect on January 1, 2023, for CityFHEPS and at the end of January 2023 for FHEPS. NYC Human Resources Administration (HRA), which administers both FHEPS and CityFHEPS, [...]

The NYC Human Resources Administration (HRA) has extended the temporary policy change of not requiring a housing court case for eligibility of FHEPS (Family Homelessness & Eviction Prevention Supplement) and CityFHEPS (City Fighting Homelessness & Eviction Prevention Supplement) to December 31, 2023. Households in the community at risk of homelessness (that is, not residing in a [...]

Big Apple Connect provides NYCHA residents in select developments with access to free, fast, reliable, and safe internet service. Launched in September 2022 by NYC's Office of Technology and Innovation, Big Apple Connect offers internet service and basic cable TV through Optimum and Spectrum, with each provider serving different geographic areas. NYCHA residents without existing home [...]

NYCHA residents can now check the status of work orders with a new Searchable Ticket Database online at https://my.nycha.info/PublicSite/WorkOrder/WorkOrderRetrieval. With the Searchable Ticket Database, residents have an additional method to check the status of work orders; however, residents can continue to call the NYCHA Customer Contact Center (CCC) at 718-707-7771 or use the MyNYCHA app (available [...]